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Check your return policy

Eligibility

Returns are accepted within 30 days of the purchase date. The item must be in its original condition, unworn, and free from any damage or alterations. Custom-made or personalized items are not eligible for return, unless there was an error on our part.

Return Process

Contact our customer support team at support@mbraceonline.com.au to initiate a return. Provide your order number, reason for return, and any relevant details. Our team will guide you through the return process and provide you with a return authorization if applicable. Package the item securely in its original packaging, including any accompanying documents or certificates, and ship it back to us using a trackable shipping method. The return shipping cost will be the customer's responsibility.

refund & exchange support

Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria mentioned above. If approved, we will process a refund to your original payment method or offer an exchange for another item of equal value, based on your preference. Refunds will be issued within 7 days of receiving the returned item.

At mBrace, your trust is paramount, and we are dedicated to safeguarding the privacy of our valued customers. Your personal information is treated with the utmost care and commitment to security. We employ industry-standard practices to protect your data during transmission and storage. However, it’s important to note that while we take every precaution, no method of online transmission or storage is entirely infallible.

Information Gathering

The information we collect is tailored to your interaction with our website and the details you willingly share. As you navigate our site, we automatically capture server addresses, domain names, visit timestamps, and downloaded content. This data aids us in understanding your preferences, enabling a more personalised service. Personal Data, pertaining to identified individuals, may encompass network and device details (such as IP addresses and identifiers) obtained through cookies and tracking technologies.

We may also enhance our information pool by gathering data from third-party sources and platforms, ensuring a comprehensive understanding of your preferences.

Secure Storage

Rest assured, any personal information you share with us is securely stored. While we may use these details for marketing and statistical purposes, it’s crucial to acknowledge that mBrace cannot guarantee the absolute security of information transmitted over the internet. We are not held liable for unauthorized access to such data.

Your privacy matters to us, and our commitment is unwavering as we continue to prioritize the security of your personal information at mBrace.

mBrace Policy
Assurance

Damaged or Defective Items:

In the event that you receive a damaged or defective item, please contact us immediately. We will arrange for a return or replacement at no additional cost to you.